Neal Raisman

Neal Raisman

Dr. Neal Raisman is Emma’s and Jack’s “zaddi” or grandfather which he considers his number one job. But Dr. Raisman is also the leading authority and consultant on customer service and retention in higher education. Dr. Raisman’s best selling books such as The Power Of Retention: More Customer Service In Higher Education have been purchased by 63% of all colleges in the US. His latest book is From Admissions to Graduation: Increasing Growth through Collegiate Customer Service. His customer service and retention blog www.academicmaps.blogspot.com with its discussions of recent research and solutions to customer service issues is very popular and read by over 2,000 colleges, universities and business that work with academia each week He has two children. Isaac who died of meningitis at age 26 and Shana who is 42 and mother to Jack and Emma. Neal is a highly sought after speaker, trainer, consultant, researcher, and marketer on customer service. His firm, N.Raisman & Associates is the leading customer service consulting group for retention, enrollment, morale and marketing for higher education and businesses that work with colleges in the US, Canada and Europe. He has a PhD from the University of Massachusetts in Amherst in neurolinguistics, was a Fulbright Fellow in France; has published six books, over 400 articles and the blog www.academicmaps.blogspot.com; won numerous academic and marketing awards and accolades. But, little makes him prouder than his family and when his dog Hersch listens to him.

Articles:

Son’s Death Like the Loss of a Limb

Grief? I can only explain it one way to those who ask how I am. To anyone who dares ask if I am getting over it. My son’s death was like […]

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A Candy Heart: When ‘Celebrating’ Doesn’t Seem Right

Valentine’s Day. Another day to feel my loss more deeply? Why do these celebrations continue to come up to remind me of my loss? To have others enjoy when I […]

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Ground Hog Days: How it Really Feels to Lose a Child

The   first   weeks   and   months   were   like   the   movie Groundhog Day. I began each day the same way. Waking. Feeling a free floating anger. Seeing his body on the floor […]

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Open to  hope

The Empty Holiday Plate

The holidays. Thanksgiving. Christmas. Chanukah. Kwanza. Times to be happy and celebrate. For others, but not for me. For me, it is a time of an empty plate at the […]

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Open to  hope

Wishing the Holidays Would Go On By

At least I don’t have to deal with Christmas. It must be terrible for those who used to rejoice in the holiday. One less present under the tree. One less […]

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